International Student Services

Replacing your I-20 or DS-2019

Overview

International Student Services (ISS) can issue a replacement I-20 or DS-2019 if yours is lost, damaged, or stolen. Reprinted I-20s and DS-2019s are tracked in SEVIS by the Department of Homeland Security, so you should request a replacement only if your I-20 or DS-2019 has been lost, stolen, or damaged.

If you need an updated  I-20 or DS-2019 because information on the current document has changed—such as a program extension, change of funding, change of degree level, etc.—please review the “Changes & Updates” links for instructions.

How to Request a Replacement I-20 or DS-2019

  1. To replace a lost, stolen, or damaged I-20 or DS-2019, click on the appropriate request link below.
  2. Allow 10 business days for ISS processing.
  3. You will receive an email from ISS when your document is ready for pick up.

Procedure for Requesting a New Passport and F-1 or J-1 Visa

  • If your passport is lost or stolen, report the loss to the local police and obtain a copy of the police report.
  • Passport replacement: contact your country’s consulate. Please note they may require a police report if your passport was stolen.
  • You must have a valid F-1 or J-1 visa to return to the U.S.
    If your passport is lost or stolen outside of the U.S., you must apply for a new F-1 or J-1 visa at the nearest U.S. consulate after you obtain a replacement passport.
    If your passport is lost or stolen while you are inside the U.S., you must obtain a new F-1 or J-1 visa the next time you travel internationally in order to return to the U.S. You can remain in the U.S. without the F-1 or J-1 visa.

Mailing Procedures (if you are outside the U.S.)

If you are outside the U.S., note that ISS only mails documents by standard airmail. If you would like your replacement I-20 or DS-2019 sent by express mail, you have the following options:

  • Coordinate and pay for express mailing through eShipGlobal:
    1. Go to eShipGlobal and create an account.
    2. Once your account is activated, login and select “Receive a Package from Universities” on your home screen.
    3. In the University Search field, enter “University of Washington – Seattle Campus” or click WA on the map and then select “University of Washington – Seattle Campus.”
    4. For department, select “International Student Services.”
    5. Complete the following pages with your contact and payment information. In the “Reference/Comments” section please write what you are requesting ISS to send (Replacement I-20/DS-2019).
    6. Include the eShipGlobal order number in your ISS request form.
    7. After the payment has been received and processed, eShipGlobal will notify ISS via email that the air bill is ready to be printed. Once we receive that email, we will print your air way bill and send the document via the express service you selected. You will receive a notification email once we have shipped your document. The tracking will be updated 24-48 hours after it is processed.
    8. If you have questions about how to use this service, please email eShipGlobal directly at student.support@eshipglobal.com.
  • Arrange for a friend to pick up the document from ISS on your behalf. Visit iss.washington.edu and complete the Contact Us form. In the message field, include the full legal name of your friend so he/she can be authorized to pick up the document. Your friend will need to bring his/her photo identification to pick up your document. Your friend is then responsible for mailing the new document to you.
  • (Graduate students) Contact your academic department to see if they are willing to pick up the document from ISS and express mail it to you.