International Student Services

About Us

International Student Services (ISS)

ISS provides visa and immigration advising to international students who are at the UW on an F or J student visa.

UW Campus Outreach Opportunities
As part of our outreach efforts, ISS is happy to present at meetings and events in your UW department.  If you would like one of our staff members to provide more information about services we provide for UW international students, please contact us at:, or 206-221-7857.  We look forward to collaborating with our campus partners!
*Please note: if you are an international student who would like to contact your adviser, please go to “Contact Your Adviser” to find out who your primary ISS adviser is.

Office Hours

The ISS front desk is open Monday – Friday, 10:00am – 4:00pm. We do not close for lunch. ISS is located in Schmitz Hall 459.

The ISS Office is open all year, including the quarter breaks and summer quarter. We only close on weekends and for major holidays observed by the University. In the unusual case of a closure, we will post the information on our homepage or send an email.

Students wishing to submit requests or paperwork to an ISS adviser should submit the paperwork to the front desk receptionist during office hours.

To meet with an advisor, visit ISS during drop-in advising hours or schedule an appointment.

Drop-in Advising

Drop-in advising is available Monday – Friday, 12:00pm – 4:00pm.

Sign up for drop-in advising at the ISS front desk in Schmitz Hall 459. Drop-in advising is for a quick 10 minute meeting with an ISS adviser and is offered on a first come, first served basis.

No prior appointment is necessary. Drop-in advising is available to all F-1 and J-1 students studying at the University of Washington.

ISS advisers are scheduled for drop-in advising on a rotating basis. Students are not required to see their primary adviser during drop-in advising. The drop-in adviser may refer you to schedule an appointment with your primary adviser if your situation is complex.


If you wish to see an ISS advisor for a complicated or ongoing matter, you can schedule an appointment with your primary adviser at the ISS front desk in person, by phone, or by email ( Appointments are for 30 minute meetings with your primary adviser during office hours (10:00am – 4:00pm).

ISS does not schedule same-day appointments. If you arrive more than 15 minutes late for an appointment, you will be asked to reschedule for another day.

Live Chat

By clicking on the Live Chat icon on the right hand menu, you can ask an ISS advisor a question online via instant messaging.

Telephone Inquiries

The ISS main telephone line is open Monday – Friday, 10:00am – 4:00pm (Pacific Standard Time).

Phone: (206) 221-7857
Fax: (206) 543-9772

If you have questions regarding:

Are you a visiting scholar, researcher, or a department that sponsors overseas visitors for teaching or research? Contact:
International Scholars Operations (ISO):
(206) 685-8847

If you are currently a student in your home country and you want to come to UW for research, internship, or training experience, review the research programs offered through International & English Language Programs.

Contact Your ISS Advisor

In order to better serve you, all paperwork requests will be routed to an ISS advisor for processing. This includes I-20 updates, travel signatures, employment authorization applications, etc. If you are submitting document requests by email, send your request and supporting documents to

For general email questions, F-1 students are assigned a primary ISS advisor based on the first letter of their family name. All J-1 Students are assigned a primary ISS advisor based on their program. The ISS advisors are available via phone and email during office hours. Due to the high volume of emails and calls, please allow 1-2 business days for your advisor to respond to you.

For general inquiries, please contact us at:

F-1 Students

Name Contact Information Advises F-1 students whose last names begin with:

Ms. Machelle Allman

(206) 221-0329

M, N, T, Y

Ms. Leana de la Torre

*Leana is out of the office on Thursdays but is available by email.

(206) 543-3672

A, B, D, F, K,

Mr. David Gerry

(206) 221-7867

H, O, S, X

Ms. Kathy Wong

(206) 543-2329

G, J, P, Z

Ms. Megan Serenco

(206) 616-0983

E, I, L, Q, R, U, V

Ms. SeEun Kim


(206) 616-9270

C, W

J-1 Students

Name Contact Information Advises J-1 students:

Ms. Machelle Allman

(206) 221-0329

Students sponsored by organizations outside of UW, including Fulbright, USAID, AMIDEAST

Ms. Leana de la Torre

*Leana is out of the office on Thursdays but is available by email.

(206) 543-3672

UW-sponsored students: visiting exchange students, undergraduate, and graduate students

Contact the Insurance Counselor for iSHIP

For questions about the International Student Health Insurance Plan (iSHIP), please contact Mr. Chris Dessert at or 206-543-6202. His office is located in the Hall Health Center in the Wellness Resource Center, Room 187B.

Mailing Address

The ISS mailing address is not to be used for personal use; it is only for immigration purposes. Please do not use the ISS mailing address to send personal belongings or to open personal accounts. Any personal letters or packages mailed to ISS will not be accepted and will be returned to sender.

If you wish to send a transcript from another university or college to transfer credits to the UW, please send the transcript to Undergraduate Admissions or Graduate Admissions.

Standard Mailing Address

International Student Services (ISS)

University of Washington
Box 355832
Seattle, WA 98195

Street Address for Courier Mail (UPS, DHL, FedEx, etc.)

International Student Services (ISS)

University of Washington
Schmitz Hall, Room 459

1410 NE Campus Parkway
Seattle, WA 98195